Frequently asked questions

| $99 per quarter to most places in Australia.

| Locals $89 and you’ll need to pop by the cellar door and pick it up. We can deliver if you need us to.

| Regional (Far North WA, Nth QLD, Tassie, NT) $109 - Auspost charges are significantly higher for these places. Sorry.

Simply click on the “Join the Waitlist’ button above and add in all your details.

We’ll be in touch within 3 months to get you onboard.

Please do check your junk mail before you reach out to us, as our emails end up in there sometimes.

Our wines are good, really good!

We make so many wines (40+ varieties, styles and blends) so it’s a good taste test if you’re not sure what you like, or it’s a wide variety of different grapes and blends if you love all wine. We always include classic styles alongside the unique ones, and small batch wines alongside our ‘core’ range.

Nope. Cancel anytime. Unless you are referred by a current member and granted a $28 referral credit, in which case you are locked in for 12 months.

To cancel your membership, just shoot us an email to wineclub@lsmerchants.com.au.

If you do not receive a confirmation email stating we have cancelled your membership, please reach out again as we do get a lot of emails and they can be missed. It is rare but it happens.

Yes of course. If you are travelling, or need a break, you can pause your membership for as long as you need. Just reach out to wineclub@lsmerchants.com.au and let us know how long you’d like to pause for.

We prefer direct debit as a payment method as we get far less failed payments than credit card, making the club a lot easier to manage, however you may use a credit card if you’re more comfortable with that.

The direct debit program we use is called Go Cardless, that name may appear on your bank statement.

Your wine club payment is a subscription payment we set up to automatically charge you on the 4th day of every 3rd month. (Mar,Jun, Sep, Dec)

The credit card program we use is Square.

Please don’t send your account or credit card number in an email. We prefer to call you for the details, or send a link for you to fill out so please email us if you need to change your deets.

We ship with Australia Post and you will receive an email or text with the tracking information on approximately the 11th day of the issue month. To Perth takes 2-5 days and interstate can take between 7- 14 days.

We pack the boxes around the 10th of the wine club month.

Auspost no longer gives cards in your mailbox as a reminder to pick up a package. You’ll get a text or email and that is it.

Wrong Address | Redirect once in Transit

The tracking email from Australia Post will have a button you can push to redirect your package if you need to.

More info on that HERE .

We send an email out about 2 weeks before each wine club issue to prompt you to update your address or payment info if you need to.

TOP-UP orders (to be sent with your wine club pack)

Each February, May, August and November - we’ll send you an email to let you know of the upcoming issue. From that email titled ‘Top-Up your pack’ - you can order additional wines to be added to your upcoming package.

There is no pressure to order any additional wines.

These will be charged SEPARATELY to your wine club package but sent together.

Ordering Online

Order online at anytime using your unique 20% discount code.

Your ‘Welcome the the wine club’ email has your code in it, simply enter it at the checkout screen on our website.

We have a minimum spend of $70 on the website but offer free shipping anywhere in Australia.

Good for you!

We can accomodate red/whites only drinkers. The printed information you receive in the box will not match what wines you have and you may get double-ups, depending on what wines we have available at the time.

We’ll also likely ask whether you like Rose, Orange wines, Pet Nat/ Sparkling or stickies to get a better idea of what to send you.

• If your payment fails, it will be tried again in a few days, if it fails again, we will contact you. You will receive an email notifying you of the failed payment so please do contact us if this is the case and you need to update your details.

Incorrect details -

The program may auto-delete you and cancel your subscription if your account details are incorrectly entered. Please get in touch if you receive an email saying this. Don’t fret, you’re still in the club! We just need to re-add your info or swap you to credit if your bank refuses the transaction multiple times.

While the Go Cardless program works very well in taking your money, the automatic emails they send are often misleading.

You’ll get the ‘subscription cancelled’ email if we have changed your bank account, your payments keep failing (sometimes for no clear reason) or your details are incorrect.

Those emails are from the payment program ONLY, not from us!

We aren’t that ruthless, but we do need to update your account deets and will be in touch.

DAMAGED: If your package is being returned to sender because it was damaged in transit, never fear, we will ship another out to you. Auspost will let us know, but you can also let us know if you receive an email.

NOT PICKED UP: If your package is being returned to us because it wasn’t picked up in time, we can return it to you for a $15 fee, or keep it for a while and post it to you with the next wine club issue.

2 WEEKS: A lot of busy/ small Post Offices will only hold your pack for 2 weeks before they return it to us. We also get charged for the returning of the pack, hence why we charge a fee to resend it.

OUR FAULT: If the delivery issue was our fault, or the fault of Auspost, we will ship it back to you at no charge.

If you are away from the 11th - 25th of March, June, Sept or December then it’d probably be best if we delay shipping until you are back.

Give us a shout at wineclub@lsmerchants.com.au

You’ll still be charged on the usual date, but we’ll ship it out when you tell us to.

To pause, skip or delay your payment, please see ‘Can I pause my membership’

If you haven’t created a login, then you won’t have one.

The website logins are not for members, but for anyone who has bought from us and created an account to save their details.

You can create one if you would like to, but you don’t need one to purchase wine.

YOU do need to enter your discount code into the ‘GIFT OR DISCOUNT’ section when you checkout to receive your 20% off.

Shoot us an email to wineclub@lsmerchants.com.au and we’ll let you know what it is or help you out with your purchase.

It is in your ‘Welcome to the wine club’ email if you’d like to try searching your inbox.

Members received a green card and a letter with their new codes in the September 2025 pack.

Codes issued before this date won’t work as we had an issue with the website and had to make new codes for all.

A member can refer a friend and they will both receive a $28 credit to use online, at the cellar door or in a ‘TOP-UP’ order.

Referred members are locked in for 12 months, after which, they can then cancel but the membership will continue until they request to cancel.

I your questions wasn’t answered here, or you’d like to have chat, please email us at wineclub@lsmerchants.com.au or taryn@lsmerchants.com.au.

Taryn and Lucy work part-time but will respond as soon as they can.

You can text Taryn - 0400 889 141 if urgent.